Step By Step (with photos) Instructions

Browsing and Shopping

Paying and Receiving Products

Canada-wide shipping, Pick-up and Local Delivery options available

Contact Us

FAQs

• ​I ordered items and completed checkout - what happens now?

You should receive an email confirming your order. If not, please contact us.
If you opted for pick-up, you will receive a notification when your order is ready.
If you chose local delivery, please note it will be either Monday or Tuesday. If you would like to choose a specific time, please contact us.
If you selected shipping, you will receive an email letting you know when your order is being shipped. 

• ​I'm viewing the website via mobile and items aren't showing up?

A quick refresh will do the trick! 

​​FREE Local Delivery

• I want free local delivery - how do I do that?

It's simple! At checkout - choose "pick-up" which is free local delivery.  

• I want local delivery outside of the 30 km range - how do I do that?

 For local delivery outside of the 30 km range - click here . There are different options depending on where you wish to have delivery. Make sure that local delivery (black car icon) is in cart upon checkout.

• What days do you deliver?

We will contact you to arrange a date and time. 

• Where do you deliver to?

Free local delivery is for Meaford, Clarksburg, Thornbury, Craigleith/Blue Mountain area, Collingwood, Heathcote, Walters Falls. We also offer delivery to Owen Sound, Chatsworth, Maxwell, Markdale, Stayner, Minesing, and Midland. For locations further away there could be an extra charge. Click here for more details.

Pick - Up

• ​What if I want pick up ?

No problem. We can arrange that!

• Where is the pick-up location?

Our pick-up address is Matilda Swanson Gallery in Clarksburg, Ontario. You will be contacted to arrange a pick up time.

• When I come for pick-up, can you run the items out to my car?

No problem! When you come for pick-up just call to notify us that you have arrived. We will happily drop it by your car to avoid all social contact. 


Shipping

• I want to order from different artisans and have my items shipped - will I be paying for shipping from each artisan?

Nope! The orders will be collected together to be shipped from one location - Clarksburg, Ontario. 

• How much will shipping cost?

This depends on the weight of the package. At checkout and after selecting the shipping option, you will receive an estimate. 

• How long does shipping take?

First, the item must be transferred from the artisan / producer to Georgian Bay Marketplace. Then we use standard ground Canada Post shipping. For other shipping options, please Contact us directly



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Changing Your Order

• I've ordered my items for pick up - but now I want delivery / shipping. How do I do that?

For switching to delivery, just add "local delivery"  (or click here) into your cart and purchase. Then, please email georgianbaymarketplace@gmail.com  or call (705) - 606 - 7101 to notify us of the change ASAP. For shipping, call or email ASAP so we can make the change right away.  
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• I've ordered and paid but now want to change items in my order - who should I contact?

Please call so that we may address any necessary order alterations right away. ​

Call (705) - 606 - 7101 for more assistance